Terms & Conditions

Welcome to POS Store! Please read these Terms and Conditions ("Terms") carefully before using our website, placing an online order, or making a purchase in-person at our physical Point of Sale (POS) location. By accessing our site, using our services, or purchasing our products, you agree to be bound by these Terms.

1. Ordering & Payment

Order Acceptance: All orders—whether placed online, via a self-serve kiosk, or in person at our physical POS counter—are subject to product availability and acceptance. We reserve the right to refuse or cancel any order for reasons including inventory shortages, pricing errors, or suspected fraud.

Pricing: All prices listed are in Rupee and exclude applicable taxes, delivery, or shipping fees, which will be added at checkout.

Payment Methods: Payments must be made in full at the time of purchase. We accept Google Pay, Cash, etc.

POS & Cardholder Verification: For in-person card transactions at our POS system, we reserve the right to request a valid government-issued photo ID that matches the name on the payment card to prevent fraudulent activity.

Tipping: Tips processed online or through our POS terminal are completely voluntary and non-refundable.

2. Food Allergies & Dietary Disclaimer

Cross-Contamination Warning: Our products are prepared in a kitchen that handles common food allergens, including nuts, gluten, dairy, eggs, soy, and sesame.

Customer Responsibility: While we take strict precautions, we cannot guarantee that any product is 100% free from cross-contamination. If you or the recipient have severe allergies, please notify our staff before ordering or refrain from consuming our products.

3. Pickup, Local Delivery & Shipping

In-Store Pickup: Customers choosing local pickup must collect their order at the designated date, time, and location. Orders not picked up on time may forfeit freshness, and no refunds will be provided for unclaimed items.

Local Delivery: Please ensure someone is available to receive the package at the provided delivery address. We are not responsible for spoiled or damaged items left unattended.

Shipping (Perishables): Because our items are perishable, we ship using expedited methods. We are not liable for transit delays caused by shipping carriers, severe weather, or incorrect shipping addresses provided by the customer.

4. Cancellations, Refunds & Return Policy

Perishable Goods Policy: Due to health, safety, and food regulations, all food sales are final. We do not accept returns or exchanges once an item has been handed over at our POS counter or delivered.

Standard Order Cancellations: Pre-orders must be canceled at least 24 hours prior to the scheduled pickup or delivery date for a full refund.

Custom & Catering Orders: Cancellations for custom or large catering orders require 5 to 7 days advance notice. Deposits for custom orders may be non-refundable.

Damaged or Incorrect Orders: If an online or delivered order arrives damaged or incorrect, please take photos immediately and contact us within 24 hours of receipt. Issues with POS/in-person orders must be brought to the attention of management at the time of purchase.

Disputed Charges (Chargebacks): If you experience an issue with a POS or online charge, please contact store management directly before filing a dispute with your bank. Unwarranted chargebacks will be contested using our transaction logs, receipts, and fulfillment records.

5. Shelf Life, Product Care & Off-Premises Handling

In-Store Handoff: Items purchased directly at our physical POS counter are inspected by the customer at the time of purchase.

Product Storage: Freshness guidelines and care instructions (e.g., refrigeration, freezing, or room-temperature handling) are available upon request or indicated on packaging.

Customer Care Responsibility: Once a product leaves our premises, delivery vehicles, or counter, POS Store is not responsible for melting, tipping, temperature degradation (such as leaving items in a warm vehicle), or improper storage.

6. Intellectual Property

All content on our website and in-store materials—including photos, logos, custom designs, recipes, branding, and text—is the property of POS Store and protected by intellectual property laws. You may not reproduce, distribute, or use our content without explicit written permission.

7. Limitation of Liability

To the fullest extent permitted by applicable law, POS Store shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, POS services, or the consumption of our products.

8. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any updates will be posted on our website with an updated "Effective Date."

9. Contact Us

If you have any questions or concerns regarding these Terms & Conditions, please reach out to us:

• Email: support@store.com
• Phone: 1111111111
• Store Address: India